Terms of Service

Last updated: 21 October 2026

1. Acceptance of terms

By accessing or using Weno (the “Service”), operated by Weno B.V., you agree to these Terms of Service. If you do not agree, do not use the Service.

2. Eligibility

You must be at least 18 years old and able to enter into a binding contract to use the Service.

3. Accounts

You are responsible for keeping your account credentials secure and for all activity under your account.

4. Acceptable use

• Do not use the Service to break the law.
• Do not interfere with the Service's operation, security, or integrity.
• Do not scrape, reverse-engineer, or commercially exploit the Service without written permission.

5. User content and conduct

Weno lets you post content, including trip chat messages, photos, shared hotels, and trip names and images. You are responsible for the content you post and must have the right to share it.

We have zero tolerance for objectionable content or abusive behaviour. Do not post or send content that includes:

• Harassment, bullying, or threats of any kind.
• Hate speech or content that attacks people based on who they are.
• Sexual or sexually explicit content.
• Spam, scams, or misleading offers.
• Illegal content, or content that promotes illegal activity.
• Impersonation of another person or organisation.
• Other people's private information without their consent.

You can report a message or block another user from inside the app by long-pressing a message in trip chat. You can manage the people you have blocked in Profile → Blocked users.

We review reports within 24 hours. We remove content that breaks these rules and suspend or remove users who post it. To report a concern directly, contact support@weno.travel.

6. Bookings and third-party content

Property listings shown in Weno are provided by third-party travel inventory partners. Weno is not the merchant of record for those bookings unless explicitly stated, and is not responsible for the underlying accommodation experience.

7. Cost splitting

Cost-splitting features are tools for groups to track and divide trip costs. Weno does not act as a payment processor, escrow agent, or financial institution unless explicitly stated.

8. Intellectual property

The Service, including its software, design, and content, is owned by Weno B.V. and protected by copyright and other laws.

9. Termination

We may suspend or terminate access to the Service for any user who violates these Terms.

10. Disclaimers

The Service is provided “as is”. To the maximum extent permitted by law, Weno B.V. disclaims all warranties, express or implied.

11. Limitation of liability

To the maximum extent permitted by law, Weno B.V. will not be liable for indirect, incidental, special, or consequential damages arising from your use of the Service.

12. Governing law

These Terms are governed by the laws of the Netherlands. Disputes will be resolved in the competent courts of the Netherlands.

13. Contact

Questions about these Terms can be sent to support@weno.travel.